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| Can I send an email to the Help Desk to change my password? | |||||||||
If you have recently created your account it seems likely you will be able to remotely reset your password. Upon creation of your account were you asked to self-select three security questions and supply answers? If you were you can use the remote password reset tool at https://rats.rutgers.edu/cgi/rpr.cgi If this is not the case you will have to have your password reset in person. We are unable to determine your current password as passwords are one way encrypted. Our security model precludes us from resetting passwords through email or over the phone. You can visit our office or any of the open access labs and they will be able to reset your password. Please bring your currently valid Rutgers ID for identification purposes. The process typically takes under fifteen minutes. The hours of operation and location of the open access labs are available at: http://www.ncs.rutgers.edu/labs/open_hours.html |
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